Helpdesk
IT Helpdesk & User Support
Your team never sits waiting on IT. Every issue is picked up within [X] minutes and fixed for good.
Book a free assessmentSound familiar?
- A broken laptop stalls the team because nobody knows who to call
- The same issues keep coming back because they only get quick fixes
- Staff fix things themselves and lose working hours
What Aretia does
- Support requests via Zalo, email and phone
- Remote and on-site support
- A ticket for every issue, tracked until closed
- Monthly incident report with root-cause fixes
Aretia’s helpdesk does not stop at fixing one laptop. Every issue is logged, categorised and tracked. Each month you get a report of recurring problems and the root-cause fixes that will make next month quieter.
How we work
- 01
Assess
We review your setup on site, listen to the problem and agree on the numbers to improve.
- 02
Propose
A clear solution, roadmap and quote, with committed results for each phase.
- 03
Deliver
We work to milestones, test in real conditions and report progress so you always know where things stand.
- 04
Hand over & support
Training, documentation and follow-up on the numbers after go-live.
Questions about this service
How is helpdesk priced?
Helpdesk is part of our monthly IT plans, priced by number of users and devices. See the IT plans page for details.
Start with a free assessment
We review your setup, point out what to improve and send a proposal with committed results.